TERMS & CONDITIONS

Cancellation

§  If for whatever reason you need to cancel your reservation please contact us ASAP

§  Cancellations with less than 12 hours in advance will still be charged at full price quoted

Data Protection Act and GDPR

We use the information you give us lawfully and in accordance with the Data Protection Act
1998 and the latest General data protection regulations 2018.

The Data Protection Act 1998 (the “Act”) gives you the right to access information held
about you. Your right of access can be exercised in accordance with the Act.
Any access request may be subject to a fee to meet Airport Carz’s costs in
providing you with details of the information it holds about you.

Emails from enquires@airport-carz.co.uk and any files transmitted with it are confidential and intended solely for the
use of the individual or company to execute the Taxi hire including feedback
purposes.

Airport Carz cannot accept responsibility if you miss your flight due to the following:

§  Incorrect information supplied in the booking form, Email, or any form of direct contact.

§  If you do not show up at the agreed time

§  If you do not show up at the agreed pickup point

§  If you have excess luggage we have not been informed about, you may be refused to travel with us.

§  If your conduct is unacceptable in our vehicles, towards other passengers or the driver, you may be refused to travel
with us.

§  If you did not receive a confirmation email from us confirming your travel dates and times

§  You must allow sufficient time when booking your taxi to allow for the check-in times required by your airline. We advise
passengers to plan to arrive at the airport with plenty time prior to flight
departure

Conduct in our vehicles:

§  We ask you to behave in a manner that you would expect others to behave towards you.

§  In appropriate behavior towards fellow passengers or driver may see you refused travel with us.

§  No drinking or eating is permitted in our vehicles.

§  No smoking is permitted in our vehicles.

§  Anyone who is under the influence of alcohol or other substances may be refused to travel with us.

Airport Carz

§  Airport-carz.co.uk is owned and operated in partnership by Cathedral Cars Lincoln Ltd and Near & Far Lincoln Ltd and is
acting a booking agent only.

§  Will do our best to acknowledge and confirm your booking within 24 hours of receiving your travel request, if your booking
is more than 7 days away please allow up to 24hours for us to respond back,
particularly during the busy period at the start and end of each term.

§  Airport Carz reserves the right to cancel straight online bookings.
When You make a Booking, this constitutes an offer which Airport Carz may or
may not accept.
Your Booking is not confirmed until you have read and confirmed the content of
our Email

§  Will take road obstructions into account where possible, affecting traveling time, i.e. we may have to revise pick up times to
take this into consideration

§  Reserve the right to charge £10.00 GBP for anyextra piece of luggage
– Standard accepted per person is 1 suitcase/duffle bags (or similar) and 2
items of hand luggage. Golf clubs; bikes; surf boards; skies; 3rd, 4th, 5th,
etc, cases will all incur the extra £10.00 GBP charge.

§  Reserve the right to refuse to take extra luggage if we are unable to accommodate this in our vehicles safely or by code
of law, particularly if we have not been made aware of it, this may result in
being refused to travel.

§  Use our own approved drivers wherever possible but do use third party companies when required to ensure appropriate service
where if necessary.

Disclaimer:

§  Taxi service, reliability and punctuality isan integral part of any trip or holiday.
Planning our daily work schedule requires leaving room for flexibility, traffic
and ad hoc changes.

We have implemented several control mechanisms in the booking process and first
contact to eradicate problems later on.
Good communication regarding delays and cancellations on the travelers part is
vital.

Reliable service is a priority, we aim to arrive early at every booking, that
requires our customers to be punctual at their pick up point.
The planning process also aims to leave out stress situations for the drivers,
this has a direct effect on road safety and passenger comfort.
Our drivers complete a daily check form on the fundamental safety of their
vehicles: mechanical, electrical, tyres and overall cleanliness.
We believe that constant evaluation secures a high level of service.

§  While we will do everything we can to ensure that we get you to your destination on time there are circumstances out with
our control for which we accept no responsibility for, these are as follows,
but not limited to:

1.      Weather conditions

2.      Excessive traffic

3.      Accidents

4.      Road closures

5.      Mechanical failures

6.      Any events that negatively influence normal journey times.

7.      Delays to meet an agreed pick up time and date, we will try to our best abilities to provide an alternative travel option
by subcontracting another taxi or company to assist.

8.      Any estimated trip times and times of arrival presented by Airport Carz communication are only to be taken as indicative, and
are not subject to traffic and/or weather conditions and final route taken by
driver.
Therefore, You agree that You are responsible for setting an appropriate Agreed
Time that allows You sufficient time to reach Your destination to subsequently
check-in for a flight, take a train or fulfill any other dependencies you might
have.

§  The company and it’s member drivers cannot be held responsible for any actual or consequential financial or professional
loss, missed travel connections (flights, trains, bus etc.) due to the late or
non arrival of any taxi vehicle.

§  Every effort will be made by the Company to ensure that the taxi will arrive on time and reach destinations on time. The
Company shall not be held responsible or liable for any delays (and/or arising
consequential losses) that occur beyond its control.

§  Licensed taxis are insured for passenger and third party claims as per Lincoln City council regulations, however customers personal property is carried entirely at their
own risk and the company shall not be liable or held responsible for any loss
or damage to said property.

§  The company and its member drivers reserve the right to refuse to carry passengers who are under the influence of alcohol or
drugs and who in the opinion of the driver pose a threat to him/herself or
his/her vehicle.

§  All (non fixed/price) journey cost estimates are offered In good faith, neither the company or it’s member drivers can be
held responsible for any variations from those good faith estimations.

§  It is the customers obligation to actively seek out our designated taxi booked with us.  Also to provide a working mobile or landline telephone number. The company and it’s member drivers will
do all they reasonably can to ensure the taxi is waiting in an appropriate place
for customers to find and will assist customers at all times.

§  A credit/debit card deposit will be required on all high value or multiple taxi bookings and may or may not be refundable
subject to subsequent clauses contained within these Terms & Conditions.

§ All bookings accepted by the company will be bound by these terms and conditions and customers will be deemed to have read
and understood them when booking.

§ Proceeding with a booking (either online, bye mail, by text message, or by telephone) infers that the customer has read and
agreed to these “Terms and Conditions”.

§  Soiling – There will have to be an additional charge for soiling if it requires the taxi to be taken out of service for
cleaning. This charge will be within the guidelines of Fife Council at £60
minimum charge

§  Car Park Fees. When the booking requires the taxi to be parked in a Car Park (e.g. waiting for the customer at an airport),
the customer will be charged an excess of any amount over £4 Car Park Fees in
addition to the taxi fare.

§  In the event of a “No-show” by the customer, or if a confirmed booking is cancelled by the Customer within 1 hour of the
start of the period of hire, all monies paid will be totally non-refundable.
In addition the full charge may be debited, especially where the journey pick
up point is from an airport or seaport.
Taxi drivers are requested to wait at the airport from 30min after flight
landing and 1hour or until we receive contact from the customer that the taxi
is no longer required.
This applies to both international and domestic pickups.
Our drivers are requested to wait until we receive additional information from
the customer that the taxi is no longer required.

§  Fixed price bookingsAirportCarz offer fixed/set price booking on the following terms.

1.   Unless otherwise stated in writing by the customer and accepted by the company all such bookings are 1 pick up and 1 set
down.

2.   All such fares carry a free 10 minute waiting period after which £5 per 30 minutes or part thereof will be added to the
fixed/set price.

3. Web/email bookings
Web bookings are considered in the first instance to be non time critical and will be replied to within hours rather
than within minutes.

4.      Web bookings are subject to a minimum fare of£40.00 net of any card transaction fees (if applicable).

5.      Any airport pick up booking cancelled with less than 3 hours notice will incur a 100% forfeiture of the fare.

6.      Any website booking cancelled out of normaloffice hours (8am to 10pm GMT) and with less than 3hours notice will forfeit
50% of the fare.

7.      All refunded deposits will be without credit card fees usually 3%.

Your mobile number

§  Supplying us with a mobile number will allow us to try contacting you should you not be at the arranged pick up point at the
agreed time, however we would be obliged if you would call us on 00447488705147
as soon as possible so we can try to accommodate this in to the pickup
schedule, failure to do so may result in the vehicle leaving without you, for
which we accept no responsibility.

Non of the above contravene or affect your statutory rights.

These termsand conditions and the web-based booking form constitute the entire Agreement
concerning the provision of an airport transfer service (“Service”) between you
and Airport Carz – Airport Transfers.  
Completion of the booking form and use of the Service indicates your unconditional
acceptance of the terms and conditions set out in this Agreement.
I agree to Airport Carz – Airport Transfers Terms & Conditions which
include that Airport Carz – Airport Transfers Transfers is:

just thebooking agent, and that I am contracting directly with an alternative
individual  Private Hire Operator
not liable for the performance of the Private Hire Operator, nor any indirect
or consequential losses arising from it.

1. Definitions

Airport Carz Contact:

Airport Carz
4 Kelsey street, Lincoln, LN1 1XA

“you” and “your” means any individual, company or other business that places
the booking with us.

2. Booking

2.1. You must allow sufficient time when booking your taxi to allow for the check-in
times required by your airline and for any delays caused by traffic
conditions.  Airport Carz– Airport Transfers shall not be responsible for
any delay caused by your failure to allow enough time to reach your destination
or if the passengers are not ready for collection at the booked time.

2.2. You must order a suitable car size for the number of passengers and luggage. Airport
Carz – Airport Transfers cannot guarantee to carry excessive amounts of
luggage. 
Please note that a child, no matter what age, counts as one passenger.

3. Prices & Payment

3. When requested, Airport Carz – Airport Transfers will email you a quotation based on
the information supplied by you. Airport Carz – Airport Transfers may amend the
quotation if there is any material changes to the original itinerary, the number
of passengers, or the type or size of vehicle required, or any extra waiting
time.

3.2   The quotation for airport flight pick up will include a [90] minute waiting
period after the advertised landing time and the cost of car parking. Airport
Carz – Airport Transfers will Not charge for flight delays on any private taxi
transfers but will charge for waiting at its standard rates (currently £15.00
per hour) after the initial 90 minute period has expired for any other type of
delay (Immigration, Passport control, Baggage claims). Airport Carz –
Airport Transfers will endeavor to check for flight delays before the driver
leaves for the airport but shall be under no obligation to do so.

3.3. If you accept the quotation, you will receive confirmation of your booking by email.
Please check your booking confirmation carefully and inform Airport Carz –
Airport Transfers promptly of any errors. 
Airport Carz –  Airport Transfers shall not be responsible for any delays caused or costs arising from
by your failure to provide Airport Carz – Airport Transfers with correct
information.

3.4. Non Cash payments can be made by card, debit card (both subject to a minimum 3%
electronic payment ), cash or cheque with a valid guarantee card. Payment by
cheque must be made at least 7 days before the date of travel.  Payment
made through the online Quote/Book/Pay now service does not incur this
surcharge, but a 10% charge will be levied for cancellations.

4. The Service

4.1. You shall be responsible for the behavior of all the passengers in the vehicle
during the journey. You will be charged minimum £60 to cover cleaning costs in
the event of the vehicle being soiled by any passenger!

4.2.Eating, drinking and/or smoking in the cars are not permitted.

4.3. All children traveling during the journey should be restrained in a manner
appropriate to their age, weight and height. Suitable child seats can be
provided by prior request only..

4.4.Airport Carz – Airport Transfers will not carry more passengers than its
insurance or licensing allows.

5. Cancellations

If you need to cancel your booking, please contact Airport Carz – Airport Transfers as soon
as possible.

Airport Carz– Airport Transfers will accept any cancellation made for a private taxi
booking as long as there is at least 12 hours’ notice, however there will be
a  10% administration / transaction charge. The cancellation must be made
by email to which you will receive a cancellation confirmation.

Airport Carz – Airport Transfers will accept any cancellation made for a private taxi
booking with less than 2 hours’ notice However, there will be a 100%
administration / transaction charge. The cancellation must be made by email to
which you will receive a cancellation confirmation.

Airport Carz– Airport Transfers will apply a 100% administration / transaction charge on all bookings when no email cancellation has been requested and obtained.

Airport Carz – Airport Transfers at its sole discretion, reserve the right to refund or
not charge any cancellation fee if we can successfully cancel the driver in
time before he/she is dispatched to collect you. (Subject to: The driver has
not missed out on other journeys/work, other passenger/s and or other journeys
are not affected).

Airport Carz – Airport Transfers will always do everything possible to ensure recovery
of full payment for  *No Show” & “Non travelling confirmed” private &
sharing taxi booking passenger/s.

No responsibilities for costs are to be refunded to any passengers who do not show
or wait for their driver or take alternative transport.

If you donot receive an email from Airport Carz – Airport Transfers confirming your
requested cancellation then we have not received it. In this case please call
our 24 hours number which is 07488705147 
Refunds will not be issued if the passenger does not have a cancelled email
confirmation.

No refundis made at any time for cancellation of any agreed/confirmed shared taxi
transfers unless a replacement passenger is found for your seat/s.

All other circumstances where a refund may be possible should be addressed directly with
Airport Carz  – Airport Transfers customer services.

Please note that calls may be recorded for future reference and training purposes.

6. Liability

6.1.Airport Carz – Airport Transfers shall use all reasonable endeavours to get you
to your destination on time, but shall not be liable for any loss due to delays
caused by road or traffic conditions beyond its control on the journey.  
Under no circumstances shall Airport Carz – Airport Transfers be liable (in contract, tort or otherwise) for any loss of profits, business or
for any indirect or consequential loss whatever.

6.2. All luggage is carried entirely at your risk. Airport Carz – Airport Transfers
recommends you have personal adequate travel insurance in force.

6.3.Airport Carz – Airport Transfers shall be entitled to cancel all services and
provide refunds in the event of a declared national emergency, riot, war, fuel
shortage, extreme weather or terrorist attack, or other circumstances beyond
its control. If the car breaks down during your journey Airport Carz – Airport
Transfers will endeavor to arrange an alternative car to complete the journey
as soon as practicable. Airport Carz – Airport Transfers recommends you have
personal adequate travel insurance in force.

6.4. You shall indemnify Airport Carz – Airport Transfers against all losses, costs,
damages and expenses arising from any act or omission of any passenger in your
party.

6.5.Neither party excludes or limits its liability for death or personal injury
caused by negligence, or for wilful default or fraudulent misrepresentation or
otherwise in any manner unenforceable by any applicable law.

7. Termination

7.1.Airport Carz – Airport Transfers  will refuse or terminate any booking
with immediate effect if it places any driver or vehicle at risk of damage,
violence or abuse by you or by any passenger in your party and we will ask all
passengers to vacate the vehicle as soon as it is safe to do so.  No
refunds will be given if the journey is terminated part way through the hire.

8. Miscellaneous

8.1.Airport Carz – Airport Transfers may subcontract its obligations under this
Agreement.  
You shall not assign, transfer or delegate any of your rights or obligations under this Agreement.

8.2.Airport Carz – Airport Transfers may change these terms and conditions at
any time by posting changes online.  Please review these terms and
conditions regularly to ensure that you are aware of any changes. All existing
bookings will be at the rate quoted or applicable rate in effect at the time of
booking.

8.3.Airport Carz – Airport Transfers shall store, process and use all information
regarding your personal details in accordance with the requirements of the Data
Protection Act 1998.

8.4. This Agreement and any accompanying quotation represent the entire agreement between
you and Airport Carz – Airport Transfers in relation to its subject
matter.  If there is any discrepancy between the terms of this Agreement
and the quotation, the terms of this Agreement shall prevail.

8.5.Nothing in this Agreement is intended to confer any benefit on any third party,
whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or
otherwise, and no third party shall have the right to enforce any rights under
this Agreement except where otherwise agreed in writing.

9. Disputes contact; Airport Carz – Airport Transfers

If You have any complaint in respect of the service provided by our personnel , You agree
to first contact Airpprt Carz – Airport transfers directly (by phone or email)
to resolve this with them within 24 hours of the Agreed Time.
We will do what is possible to resolve any reasonable complaint.

10.  Conveying of children

10.1. UKl aw states that taxis are exempt from legislation relating to children
travelling in a baby/child seat or booster, more details of the legislation can
be found here. Airport Carz – Airport Transfers are on occasions able to
provide a form of child seat. If you require a child seat for your journey it
must be requested 48 hours prior to travel.

11. Taxi sharing

11.1. If sharing is available Will confirm pick up points and exact pick up time prior
to your journey departing.

11.2.Without the consent of your driver & other sharing taxi transfer
passengers, pre-arranged shared airport taxi transfers cannot wait after the
agreed/scheduled collection time.

11.3. To protect all concerned: If you accept and confirm a seat/s in a shared taxi
transfer, you cannot cancel as other/s will also be confirmed and relying on
you to travel at an agreed price. If you do cancel, your accepted/confirmed
seat price will still be required to be paid unless we successfully find a
replacement passenger for your seat/s. Airport Carz – Airport Transfers
will always do everything possible to recover outstanding payment/s of *No
Show” & “Non travelling confirmed” passenger/s.

11.4. Will have the right to cancel or give a full refund for any pre-paid shared taxi
payments if the number of expected passengers fail to travel, resulting in a
loss of income to the scheduled taxi operator.

11.5. Will have the right to offer an increased price to sharing passengers if necessary
to ensure travel.

11.6. We reserve the right to refuse to take extra luggage – If you have more luggage
with you than we were expecting we may charge £10 per extra item, provided we
can get this into the vehicle/luggage transporter. We reserve the right to
refuse to take the extra luggage if we are unable to accommodate this in our
vehicle/luggage transporter, this means you may be refused to travel with us
and no fare/seat price will be refunded and or your confirmed/agreed seat price
will still be required to be paid.

11.7. Will advise you of the transfer departure time from the airport at the time of your
booking. We will do what we can to minimise the wait at the airport after you
land, but cannot be held responsible for flight delays. If a shared taxi does
require to depart without you, no refund will be given for your seat/s.

11.8.Airport Carz – Airport Transfers use their own approved drivers wherever
possible but do use third party companies when requested, where if necessary
and if appropriate.

11.9. No refund is made at any time for cancellation of any agreed/confirmed seat/s in
shared taxi transfers unless a replacement passenger is found.
Taxi sharing information:

To increase the chances of a cheaper taxi transfer & as an alternative to paying a full
price taxi-
Airport Carz – Airport Transfers will aim, to locate passengers & will
offer seat/s in a suitable taxi to match each individual stated budget.
I agree and accept, each seat if available, will be booked according to my
budget not by how many passengers are traveling my the taxi transfer.
I agree and accept, departing & returning taxis transfers are offered
subject to availability and individual seat prices may vary.
I agree & accept, split share taxis are offered subject to availability and
individual seat prices may vary. (eg. passenger/s traveling one way, driver
collects the other passenger/s at destination).
I understand Airport Carz – Airport Transfers also search other carefully
selected companies for available options.
I accept and agree I am willing to travel in any shared taxi transfer with
other/s who may pay the same, pay more or pay less than myself per seat.
I understand the higher my budget, the better chance me obtaining a successful
taxi transfer.
I understand arranging shared taxi transfers incurs vast administration time,
it is not always just the actual cost of the taxi transfer which requires to be
met.
I agree and understand the maximum wait at any airport is 60 minutes after any
agreed/accepted flight scheduled arrival time (not including time for all
checked-in luggage is collected).
I agree and understand if I miss my shared taxi transfer no refund will be
available and the price for my seat/s will still be required to be paid.

Example:

Shared taxis are offered if available and individual seat prices may vary.

How much are you willing to pay for 1 seat?

A. I am willing to pay £40.00 per seat.

1. Result –If one suitable seat is found which matches your £40.00 stated budget, you will
successfully travel and avoid paying a full price taxi.

2. Result –If no suitable seat is found which matches your £40.00 stated budget, you will
receive an email to inform you, your transfer request is unsuccessful.

Each seat if available will be booked according to your budget, not by how many
passengers are in the taxi transfer.

Our reputation is important to us:

We encourage reliable passengers; we aim for the most secure and suitable shared
taxi transfers..

We do everything possible to ensure all shared taxi transfers travel successfully and
safely.

We provide comfortable MPV taxis whenever possible, we never use buses.

All taxi transfers provide a Door to Door Service
Our search services are subject to the terms and conditions and usually £5 for
any passenger we ad on to the share.
If available, we will instantly reserve you a seat which meets your stated
budget and contact you immediately.
If no suitable seat is found, you will receive an “unsuccessful” email.

12. While we will do everything we can to ensure that we get you to the airport on time
there are circumstances out with our control for which we accept no
responsibility for, these are as follows, but not limited to: –

Excessive traffic

Accidents

Personal items, belongings inclusive of lost and left luggage

All passengers are advised to have adequate travel insurance prior to booking.
Airport Carz – Airport Transfers does not accept responsibility for any
personal belongings/items inside the taxi vehicles or inside any roof
boxes/luggage transporters.

We advise passengers to plan to arrive at the airport with plenty time prior to flight
departure to allow for possible unpredictable delays en route to or from the airport.
Airport Carz – Airport Transfers will not be responsibility for any
passengers missing their flight under any circumstances.

13. Airport Carz – Airport Transfers Privacy policy

13.1.Airport Carz processes personal information provided when visitors submit
online forms and make phone or email bookings with our services.

We do not gather information in any other way.
Safeguarding your personal information is important to Airport Carz – Airport
Transfers and it recognises the responsibility you entrust it with when
providing your personal data. This Privacy Policy details how your personal
information is used by Airport Carz – Airport Transfers both actively and
passively, when you use the websites:

www.airport-carz.co.uk
www.catheral-cars.co.uk
www.nearandfar.co.uk

14. The Data Protection Act and GDPR

We use the information you give us lawfully and in accordance with the Data Protection Act
1998. Parts of your personal data may be stored in our webmail system at one.com,
Apple cloud calendar and online at the CCF -wordpress plugin.

The information we hold should be accurate and up to date upon fulfillment of the
job hire.

The Data Protection Act 1998 (the “Act”) gives you the right to access information held
about you. Your right of access can be exercised in accordance with the Act.
Any access request may be subject to a fee to meet Airport carzs’ costs in
providing you with details of the information it holds about you.

Emails from enquires (at) airport-carz.co.uk and any files transmitted with it are confidential and intended solely for the use
of the individual or entity to whom they are addressed to and should not be
disclosed to any other party.

Airport Carz – Airport Transfers also asks that you provide it with two forms of
photographic identification so that it can verify your identity.
Any request should be in writing and addressed to

Data Protection Officer (DPO)
Mr Mark Fisk
DPO appointed in charge of processing of sensitive personal data.
Airport Carz, 4 Kelsey St, Lincoln, LN1 1XA

14.1. Service Providers:

To process your booking, we will only share your personal information with our drivers and
another taxi operator selected to provide the service to you, but only as much
information necessary to perform these functions and improve our service.

Third partytaxi operators won’t be allowed to use this information for their own benefit.

15. Confidentiality

15.1.Wekeep the information you give us. If you do not want to consent for us to keep
this information contact us immediately at enquiries@airport-carz.co.uk

Upon booking our services we will not release any of your submitted data to other
parties.

After booking and in the event the service needs to be carried out by a third party
registered taxi service provider we will only share following details in
confidentiality:

Name – 
Phone number – 
Pick up time and date – 
Drop off address – 
Luggagedescription and the number of passengers

16. Third party services:

Airport Carz – Airport Transfers uses SEO Flatrate to help understand use of our
Services.

Seo Flatrate collects the information sent by your browser as part of a web page request, including
cookies and your IP address.

16.1.Third party sites:

Our site may contain links to and from other websites, advertisers and other third
parties. If you follow a link to any of these websites, please note that they
have their own privacy policies and that we do not accept any responsibility or
liability for these policies.

Please check these policies before you submit any personal data to these websites.

Changes to this Privacy Policy

If there are any changes to this privacy policy we will place an updated version on this
web page.